Below is a list of some of the services available in New Zealand that offer support, information and help. All services are available 24 hours a day, seven days a week unless otherwise specified.
Need to talk? Free call or text 1737 any time for support from a trained counsellor
Lifeline – 0800 543 354 (0800 LIFELINE)
Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
Healthline – 0800 611 116
Samaritans – 0800 726 666
Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
www.depression.org.nz – includes The Journal online help service
SPARX.org.nz – online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed
Sexuality or gender identity helpline
OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support
Helplines for children and young people
Youthline – 0800 376 633, free text 234 or email firstname.lastname@example.org or online chat
thelowdown.co.nz – or email email@example.com or free text 5626
What’s Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, midday–11pm and weekends, 3pm–11pm. Online chat is available 7pm–10pm daily.
Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.
Help for parents, family and friends
Commonground – a website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling.
Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential